Managing Hospitality Organizations

Achieving Excellence in the Guest Experience

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel
Cover of the book Managing Hospitality Organizations by Robert C. Ford, Michael C. Sturman, SAGE Publications
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Author: Robert C. Ford, Michael C. Sturman ISBN: 9781544356846
Publisher: SAGE Publications Publication: November 30, 2018
Imprint: SAGE Publications, Inc Language: English
Author: Robert C. Ford, Michael C. Sturman
ISBN: 9781544356846
Publisher: SAGE Publications
Publication: November 30, 2018
Imprint: SAGE Publications, Inc
Language: English

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

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