Managing Conflict

A Practical Guide to Resolution in the Workplace

Business & Finance, Human Resources & Personnel Management, Organizational Behavior
Cover of the book Managing Conflict by David Liddle, Kogan Page
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: David Liddle ISBN: 9780749480899
Publisher: Kogan Page Publication: September 3, 2017
Imprint: Kogan Page Language: English
Author: David Liddle
ISBN: 9780749480899
Publisher: Kogan Page
Publication: September 3, 2017
Imprint: Kogan Page
Language: English

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.

The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. It also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.

The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. It also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

More books from Kogan Page

Cover of the book The Inspirational Leader: How To Motivate, Encourage And Achieve Success by David Liddle
Cover of the book Dealing with Difficult People by David Liddle
Cover of the book Category Management in Purchasing by David Liddle
Cover of the book Facilitating Reflective Learning by David Liddle
Cover of the book How to Pass the Civil Service Qualifying Tests by David Liddle
Cover of the book The Public Sector by David Liddle
Cover of the book Adaptability by David Liddle
Cover of the book Leading Through Leaders by David Liddle
Cover of the book Designing, Delivering and Evaluating L&D by David Liddle
Cover of the book Writing Skills for Public Relations by David Liddle
Cover of the book Humanitarian Logistics by David Liddle
Cover of the book Neuromarketing in Action by David Liddle
Cover of the book Agile Change Management by David Liddle
Cover of the book Advanced Customer Analytics by David Liddle
Cover of the book International Freight Transport by David Liddle
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy