Line Level Leadership for Hospitality: Technology and First Impressions

Business & Finance, Human Resources & Personnel Management
Cover of the book Line Level Leadership for Hospitality: Technology and First Impressions by Kristin Widun, Kristin Widun
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Author: Kristin Widun ISBN: 9781458119339
Publisher: Kristin Widun Publication: May 26, 2011
Imprint: Smashwords Edition Language: English
Author: Kristin Widun
ISBN: 9781458119339
Publisher: Kristin Widun
Publication: May 26, 2011
Imprint: Smashwords Edition
Language: English

Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.

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Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.

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