Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Business & Finance, Management & Leadership, Management, Leadership
Cover of the book Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael George, McGraw-Hill Education
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Author: Michael George ISBN: 9780071436359
Publisher: McGraw-Hill Education Publication: June 24, 2003
Imprint: McGraw-Hill Education Language: English
Author: Michael George
ISBN: 9780071436359
Publisher: McGraw-Hill Education
Publication: June 24, 2003
Imprint: McGraw-Hill Education
Language: English

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

  • Reduce service costs by 30 to 60 percent
  • Improve service delivery time by 50 percent
  • Expand capacity by 20 percent without adding staff
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

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