Lead with Your Customer

Transform Culture and Brand into World-Class Excellence

Business & Finance, Human Resources & Personnel Management, Training
Cover of the book Lead with Your Customer by Mark David Jones, J. Jeff Kober, Association for Talent Development
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Author: Mark David Jones, J. Jeff Kober ISBN: 9781607283546
Publisher: Association for Talent Development Publication: June 1, 2010
Imprint: Language: English
Author: Mark David Jones, J. Jeff Kober
ISBN: 9781607283546
Publisher: Association for Talent Development
Publication: June 1, 2010
Imprint:
Language: English

Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement—not just a flavor-of-the-month business technique—that shows you how to apply the world class excellence model (developed at the Walt Disney Company) to transform your business.

This is a book about people, what makes them tick, and how understanding them can guide you to success. You'll learn from the stories of CarMax, Marriott, Apple, Wal-Mart, and of course, the Walt Disney Company.

If you're ready to create real change and build a solid foundation for world-class excellence, then you're ready to Lead With Your Customer.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Lead With Your Customer goes beyond corporate culture and customer satisfaction, and provides a complete roadmap to achieving permanent excellence in your organization. This is a real-world, sustainable process of improvement—not just a flavor-of-the-month business technique—that shows you how to apply the world class excellence model (developed at the Walt Disney Company) to transform your business.

This is a book about people, what makes them tick, and how understanding them can guide you to success. You'll learn from the stories of CarMax, Marriott, Apple, Wal-Mart, and of course, the Walt Disney Company.

If you're ready to create real change and build a solid foundation for world-class excellence, then you're ready to Lead With Your Customer.

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