ISO/IEC 20000

An Introduction to the global standard for service management

Nonfiction, Computers, General Computing
Cover of the book ISO/IEC 20000 by David Clifford, IT Governance Ltd
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Author: David Clifford ISBN: 9781849283168
Publisher: IT Governance Ltd Publication: November 1, 2011
Imprint: IT Governance Publishing Language: English
Author: David Clifford
ISBN: 9781849283168
Publisher: IT Governance Ltd
Publication: November 1, 2011
Imprint: IT Governance Publishing
Language: English

This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.

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