| Author: | Kurt McWhirter, Ted Gaughan, PMP, CPDE, ITIL Expert | ISBN: | 9781849284073 |
| Publisher: | IT Governance Ltd | Publication: | August 30, 2012 |
| Imprint: | IT Governance Publishing | Language: | English |
| Author: | Kurt McWhirter, Ted Gaughan, PMP, CPDE, ITIL Expert |
| ISBN: | 9781849284073 |
| Publisher: | IT Governance Ltd |
| Publication: | August 30, 2012 |
| Imprint: | IT Governance Publishing |
| Language: | English |
Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.
Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.
