I Hear You

Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps

Business & Finance, Business Reference, Business Communication, Management & Leadership
Cover of the book I Hear You by Donny Ebenstein, AMACOM
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Donny Ebenstein ISBN: 9780814432204
Publisher: AMACOM Publication: December 10, 2013
Imprint: AMACOM Language: English
Author: Donny Ebenstein
ISBN: 9780814432204
Publisher: AMACOM
Publication: December 10, 2013
Imprint: AMACOM
Language: English

If you’ve ever tried negotiating through an unresolved conflict with a boss, colleague, employee, or client, then you know that it’s easier to sell ice to an Eskimo. Whether big or small, conflict eats into productivity and thickens further even the most stubborn of people. In short, conflict makes people feel stuck.Yet the key to conflict resolution is not as complicated as most think. The answer lies in better communication. No, not you learning more persuasive ways to make your point, but rather simply learning to actively listen to the other perspectives. In I Hear You, readers backed up against a wall built by conflict will learn proven techniques for stepping outside one’s point of view and seeing things from other perspectives. They’ll learn how to:• Tell the other person’s story--the cornerstone of real engagement• Look from the outside in and see themselves as others do• Recognize the role systemic factors play--and transform a conflict into a shared challenge• Overcome the defense mechanisms that derail dialogueComplete with sample dialogues that show how this shift in thinking leads to better conversations and greatly improved outcomes, this invaluable resource is the secret to changing opposition into understanding and mere talk into real trust.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

If you’ve ever tried negotiating through an unresolved conflict with a boss, colleague, employee, or client, then you know that it’s easier to sell ice to an Eskimo. Whether big or small, conflict eats into productivity and thickens further even the most stubborn of people. In short, conflict makes people feel stuck.Yet the key to conflict resolution is not as complicated as most think. The answer lies in better communication. No, not you learning more persuasive ways to make your point, but rather simply learning to actively listen to the other perspectives. In I Hear You, readers backed up against a wall built by conflict will learn proven techniques for stepping outside one’s point of view and seeing things from other perspectives. They’ll learn how to:• Tell the other person’s story--the cornerstone of real engagement• Look from the outside in and see themselves as others do• Recognize the role systemic factors play--and transform a conflict into a shared challenge• Overcome the defense mechanisms that derail dialogueComplete with sample dialogues that show how this shift in thinking leads to better conversations and greatly improved outcomes, this invaluable resource is the secret to changing opposition into understanding and mere talk into real trust.

More books from AMACOM

Cover of the book Exceptional Service, Exceptional Profit by Donny Ebenstein
Cover of the book The Art of War for Small Business by Donny Ebenstein
Cover of the book Invaluable Knowledge by Donny Ebenstein
Cover of the book Conversations That Sell by Donny Ebenstein
Cover of the book Be Your Customer's Hero by Donny Ebenstein
Cover of the book Supply Chain Excellence by Donny Ebenstein
Cover of the book Auditing Your Human Resources Department by Donny Ebenstein
Cover of the book I Got My Dream Job and So Can You by Donny Ebenstein
Cover of the book The Financial Advisor's Success Manual by Donny Ebenstein
Cover of the book Quick Brainstorming Activities for Busy Managers by Donny Ebenstein
Cover of the book Practical Problem-Solving Skills in the Workplace: EBook Edition by Donny Ebenstein
Cover of the book Effective Succession Planning by Donny Ebenstein
Cover of the book Designing Dynamic Organizations by Donny Ebenstein
Cover of the book Career Match by Donny Ebenstein
Cover of the book The Supply Chain Revolution by Donny Ebenstein
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy