Customer-Centric Knowledge Management

Concepts and Applications

Business & Finance, Marketing & Sales, Customer Service, Consumer Behaviour, Nonfiction, Social & Cultural Studies, Social Science
Cover of the book Customer-Centric Knowledge Management by , IGI Global
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781466605916
Publisher: IGI Global Publication: August 31, 2011
Imprint: Information Science Reference Language: English
Author:
ISBN: 9781466605916
Publisher: IGI Global
Publication: August 31, 2011
Imprint: Information Science Reference
Language: English
Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and/or improved products and services. Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and/or improved products and services. Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).

More books from IGI Global

Cover of the book Evolving Issues Surrounding Technoethics and Society in the Digital Age by
Cover of the book The Dark Web by
Cover of the book Digital Arts and Entertainment by
Cover of the book Fashion and Textiles by
Cover of the book Power, Surveillance, and Culture in YouTube™'s Digital Sphere by
Cover of the book Space-Based Technologies and Commercialized Development by
Cover of the book Smart Marketing With the Internet of Things by
Cover of the book Handbook of Research on Unemployment and Labor Market Sustainability in the Era of Globalization by
Cover of the book Extreme Weather and Impacts of Climate Change on Water Resources in the Dobrogea Region by
Cover of the book Handbook of Research on In-Country Determinants and Implications of Foreign Land Acquisitions by
Cover of the book E-Health and Telemedicine by
Cover of the book Innovative Solutions for Implementing Global Supply Chains in Emerging Markets by
Cover of the book Educational and Social Dimensions of Digital Transformation in Organizations by
Cover of the book Rethinking Machine Ethics in the Age of Ubiquitous Technology by
Cover of the book Information Seeking Behavior and Challenges in Digital Libraries by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy