Contemporary Selling

Building Relationships, Creating Value

Business & Finance, Marketing & Sales, Customer Service, Sales & Selling
Cover of the book Contemporary Selling by Mark W. Johnston, Greg W. Marshall, Taylor and Francis
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Author: Mark W. Johnston, Greg W. Marshall ISBN: 9781317360827
Publisher: Taylor and Francis Publication: February 19, 2016
Imprint: Routledge Language: English
Author: Mark W. Johnston, Greg W. Marshall
ISBN: 9781317360827
Publisher: Taylor and Francis
Publication: February 19, 2016
Imprint: Routledge
Language: English

Contemporary Selling is the only book on the market that combines full coverage of 21st century personal selling processes with a basic look at sales management practices in a way that students want to learn and instructors want to teach. The overarching theme of the book is enabling salespeople to build relationships successfully and to create value with customers.

Johnston and Marshall have created a comprehensive, holistic source of information about the selling function in modern organizations that links the process of selling (what salespeople do) with the process of managing salespeople (what sales managers do). A strong focus on the modern tools of selling, such as customer relationship management (CRM), social media and technology-enabled selling, and sales analytics, means the book continues to set the standard for the most up-to-date and student-friendly selling book on the market today.

Pedagogical features include: 

  • Mini-cases to help students understand and apply the principles they have learned in the classroom
  • Ethical Dilemma and Global Connection boxes that simulate real-world challenges faced by salespeople and their managers
  • Role Plays that enable students to learn by doing

A companion website includes an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Contemporary Selling is the only book on the market that combines full coverage of 21st century personal selling processes with a basic look at sales management practices in a way that students want to learn and instructors want to teach. The overarching theme of the book is enabling salespeople to build relationships successfully and to create value with customers.

Johnston and Marshall have created a comprehensive, holistic source of information about the selling function in modern organizations that links the process of selling (what salespeople do) with the process of managing salespeople (what sales managers do). A strong focus on the modern tools of selling, such as customer relationship management (CRM), social media and technology-enabled selling, and sales analytics, means the book continues to set the standard for the most up-to-date and student-friendly selling book on the market today.

Pedagogical features include: 

A companion website includes an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.

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