Communication and Teamwork

An Introduction for Support Staff

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Communication and Teamwork by Hali R. Keeler, Marie Keen Shaw, Rowman & Littlefield Publishers
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Hali R. Keeler, Marie Keen Shaw ISBN: 9781538107645
Publisher: Rowman & Littlefield Publishers Publication: September 7, 2018
Imprint: Rowman & Littlefield Publishers Language: English
Author: Hali R. Keeler, Marie Keen Shaw
ISBN: 9781538107645
Publisher: Rowman & Littlefield Publishers
Publication: September 7, 2018
Imprint: Rowman & Littlefield Publishers
Language: English

Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication**.** The range and diversity of staff in today’s library requires that support staff understand and implement these basic principles.

The chapters of this book are carefully and purposefully aligned with the new American Library Association – Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job.

Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication**.** The range and diversity of staff in today’s library requires that support staff understand and implement these basic principles.

The chapters of this book are carefully and purposefully aligned with the new American Library Association – Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job.

Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.

More books from Rowman & Littlefield Publishers

Cover of the book Nikolay Myaskovsky by Hali R. Keeler, Marie Keen Shaw
Cover of the book The London Stage 1940-1949 by Hali R. Keeler, Marie Keen Shaw
Cover of the book The Librarian's Introduction to Programming Languages by Hali R. Keeler, Marie Keen Shaw
Cover of the book Merchant Adventurer by Hali R. Keeler, Marie Keen Shaw
Cover of the book Governance in China by Hali R. Keeler, Marie Keen Shaw
Cover of the book A Graveyard Preservation Primer by Hali R. Keeler, Marie Keen Shaw
Cover of the book Justices, Presidents, and Senators by Hali R. Keeler, Marie Keen Shaw
Cover of the book A Lifetime of Fiction by Hali R. Keeler, Marie Keen Shaw
Cover of the book Better Feedback, Improved Lessons by Hali R. Keeler, Marie Keen Shaw
Cover of the book Handbook of Methods in Cultural Anthropology by Hali R. Keeler, Marie Keen Shaw
Cover of the book A Global Agenda by Hali R. Keeler, Marie Keen Shaw
Cover of the book Shane, the Lone Ethnographer by Hali R. Keeler, Marie Keen Shaw
Cover of the book Cultural Differences in Educational Leadership by Hali R. Keeler, Marie Keen Shaw
Cover of the book Globalization and Education by Hali R. Keeler, Marie Keen Shaw
Cover of the book Understanding Asexuality by Hali R. Keeler, Marie Keen Shaw
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy