The Bti Press: 2 books

Cover of Clientelligence

Clientelligence

How Superior Client Relationships Fuel Growth and Profits

by Michael B. Rynowecer
Language: English
Release Date: July 1, 2015

Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients...
Cover of The Mad Clientist's ABCs of Client Service
by Michael B. Rynowecer
Language: English
Release Date: July 1, 2015

The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic,...
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