D Keith Denton: 8 books

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which...

Creativity comes about in many ways. Toolbox for the mind avoids such methods as brainstorming to look for creative solutions using a fresh, innovative approach. The author stresses that in order to find new solutions; one must think creatively and use all areas of knowledge. For example, Denton shows...

This book is a condensed and updated version of my paperback book originally published by Praeger Publishers. The day to day grind can make you easily lose site of the big picture. We hope that our activities contribute to corporate objectives, but we quickly lose sight of the connection between what...

This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can...

This book presents a new look at horizontal management, a system which implements a win-win competitive system by adopting more flexible strategies that go well beyond the current emphasis on servicing the customer. By providing a comprehensive reorganization plan, compete with all the prerequisites,...

This book focus on the issue of employee complaints, and had been designed for use as both a self-instruction manual and a training device to teach supervisors, managers and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number...

Questions the Book Answers: 1.How to handle “the talk” to your kids about your divorce. 2.How to raise a great kid. 3.How to show them you love them. 4.Why you need to be the one who applies discipline. 5.How to better discipline your kids. 6.What you need to do when they are not...

Our world usually consists of us, our family, work, sleep and everything else in between. It is both what happens in between our ears and what happens between us and the outside world. We usually feel we have a pretty good grasp of reality. We can get comfortable knowing how the world works, but here...