12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage

Business & Finance, Industries & Professions, Total Quality Management, Marketing & Sales, Customer Service
Cover of the book 12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage by D. Keith Denton, D. Keith Denton
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: D. Keith Denton ISBN: 9781301531080
Publisher: D. Keith Denton Publication: May 1, 2013
Imprint: Smashwords Edition Language: English
Author: D. Keith Denton
ISBN: 9781301531080
Publisher: D. Keith Denton
Publication: May 1, 2013
Imprint: Smashwords Edition
Language: English

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the service industry on a path towards customer satisfaction and vendor profit. D. Keith Denton interviews with service-luminaries draw key lessons from these companies:

American Express Company
Domino's Pizza
Federal Express
Hallmark Cards, Inc.
L.L. Bean, Inc.
Springfield Re-manufacturing Corporation (SRC)
Radio Shack
Texas Instruments

and others who are reaping the rewards of doing business the Quality Service way. Beaming executives, delighted customers, and contented employees will mark the company that heeds the advice found in this book. Each chapter focuses on an individual concept in the step-in-step program that can revolutionize a corporate image and keep customers loyal forever.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the service industry on a path towards customer satisfaction and vendor profit. D. Keith Denton interviews with service-luminaries draw key lessons from these companies:

American Express Company
Domino's Pizza
Federal Express
Hallmark Cards, Inc.
L.L. Bean, Inc.
Springfield Re-manufacturing Corporation (SRC)
Radio Shack
Texas Instruments

and others who are reaping the rewards of doing business the Quality Service way. Beaming executives, delighted customers, and contented employees will mark the company that heeds the advice found in this book. Each chapter focuses on an individual concept in the step-in-step program that can revolutionize a corporate image and keep customers loyal forever.

More books from Customer Service

Cover of the book Complaint Management and Channel Choice by D. Keith Denton
Cover of the book ICONIC by D. Keith Denton
Cover of the book Experience My Brand by D. Keith Denton
Cover of the book The Success Guide For Developing Customers For Life by D. Keith Denton
Cover of the book Orchestrating Experiences by D. Keith Denton
Cover of the book Managing Customers by D. Keith Denton
Cover of the book The Infallible Mysteries of the 1960s, 1990s and the Late 1950s Market, Customers and Production Rediscoveries by D. Keith Denton
Cover of the book Cultural Studies and Anti-Consumerism by D. Keith Denton
Cover of the book 7L: The Seven Levels of Communication by D. Keith Denton
Cover of the book Marketing di sopravvivenza per attività locali: 10 chiavi pratiche per trovare nuovi clienti e fidelizzarli by D. Keith Denton
Cover of the book I'll Give You Exactly Five Minutes! by D. Keith Denton
Cover of the book The Small Business' Guide to Social CRM by D. Keith Denton
Cover of the book Fe Ciega en Tu Marca by D. Keith Denton
Cover of the book Fuzzy Methods for Customer Relationship Management and Marketing by D. Keith Denton
Cover of the book Make Them Say Wow by D. Keith Denton
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy