Cima Publishing imprint: 17 books

What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance...

Those managing organisations are often criticised for being ‘faddish’ in their use of new management ideas or innovations, too easily falling into the trap of adopting the latest new idea or concept because it is ‘flavour of the month’. This research-based report presents an in-depth account...

"Controlling" is the German term for "Management Accounting".  This book explores the unique characteristics of German management accounting as opposed to the the management of companies in other countries.  It contains unique research taking three different German companies...