Amacom imprint: 525 books
The Real-Time Contact Center
Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Language: English
Release Date: August 26, 2005
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies...
The Ultimate Sales Pro
What the Best Salespeople Do Differently
Language: English
Release Date: August 14, 2018
Forget the rest. Learn to sell like the best. Better leads, solid presentations, and a more versatile closing strategy are all great for boosting B2B sales. But truly successful salespeople-the ones who seem invincible when everyone else is struggling-possess more than foundational skills. They are...
The Complete Guide to Sales Force Incentive Compensation
How to Design and Implement Plans That Work
Language: English
Release Date: August 7, 2006
Designing an incentive plan to turn sales reps into sales superstars! If you're like most sales leaders, your incentive program is a constant challenge, as you try to jumpstart sales, energize a geographically dispersed and autonomous workforce, and motivate salespeople to achieve ambitious revenue...
Slow Down, Sell Faster!
Understand Your Customer's Buying Process and Maximize Your Sales
Language: English
Release Date: January 5, 2011
The biggest mistake salespeople make in their careers is equating a faster pitch with a faster close. Author Kevin Davis shows readers how to slow down and focus on the customer buying process, so they can identify and quantify customers’ real needs--and adapt their sales pitches accordingly. Slow...
We Are Market Basket
The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
Language: English
Release Date: August 12, 2015
On June 23, 2014, the long-time CEO of a popular New England supermarket chain was ousted by his board of directors, led by his cousin. What transpired over the next two months is an inspiring tale of epic loyalty to a man who had impacted his community far beyond that of providing groceries.In We...
Speak to Win
How to Present with Power in Any Situation
Language: English
Release Date: January 16, 2008
The ability to speak with confidence and deliver winning presentations can accelerate your career, earn people's great respect, and enable you to achieve your greatest-even most impossible-seeming goals. But what many people don't realize is that anyone can learn to be a great speaker, just as easily...
by Chip Bell, Ron Zemke, John Bush
Language: English
Release Date: May 1, 2013
Language: English
Release Date: May 1, 2013
You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service...
Click Millionaires
Work Less, Live More with an Internet Business You Love
Language: English
Release Date: May 14, 2012
As the founder of the internet business MasterMindsForum.com, e-commerce expert Scott Fox shares tips for starting a successful online business to a worldwide community of aspiring entrepreneurs. Now, in this insightful and practical new book, Scott regales stories of dozens of “regular folks”...
Sell Your Business for an Outrageous Price
An Insider's Guide to Getting More Than You Ever Thought Possible
Language: English
Release Date: September 3, 2014
Selling something that you’ve poured money, energy, and incalculable amounts of time into is tough enough. But getting anything less than the maximum you deserve in return for all your work is unjustifiable. You deserve to squeeze every last dollar you can when it comes time to hand the reins over...
Career Match
Connecting Who You Are with What You'll Love to Do
Language: English
Release Date: February 9, 2007
For some, a job is just a way to pay the bills. For others -- those whose careers fit their passions and personalities -- it is a source of great satisfaction and success. Career Match is designed to help people discover their ideal work. Using the author's revealing ten-minute self-assessment, the...
The Power of Reputation
Strengthen the Asset That Will Make or Break Your Career
Language: English
Release Date: April 11, 2012
We judge people in business the same way we judge those in our personal lives. We listen to what they say, watch how they behave, and take note of the results of their actions. Success is ultimately built on a foundation of character, communication, and trust. To accomplish our goals, people must...
Billy, Alfred, and General Motors
The Story of Two Unique Men, a Legendary Company, and a Remarkable Time in American History
Language: English
Release Date: March 27, 2006
One industry has had more impact on life in America than any other before or since. Here is the story of two men and one company at the start of it all. You couldn’t find two more different men. Billy Durant was the consummate salesman, a brilliant wheeler-dealer with grand plans, unflappable energy,...
The Little Book of Big PR
100+ Quick Tips to Get Your Small Business Noticed
Language: English
Release Date: October 3, 2014
As an entrepreneur, you need every helpful tool you can get your hands on to build your business. And if you know the tricks of the trade, perhaps nothing can gain more attention for your small business and build your company’s credibility than a good, old-fashioned public-relations campaign. Whether...
Agile PR
Expert Messaging in a Hyper-Connected, Always-On World
Language: English
Release Date: January 16, 2017
Today’s news landscape is more crowded and varied than ever before and is only growing more diverse. From bloggers to influencers to citizen journalist to all that is coming up over the horizon, learning how to most effectively build brands has become a 24/7 mission for even the most experienced...