Wilson Wilson: 5374 books

Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences...

In this powerful new work, Marable, Ness, and Wilson maintain that contrary to the popular hubris about equality, race is entrenched and more divisive than any time since the Civil Rights Movement. Race and Labor in the United States asserts that all advances in American race relations have only evolved...

An explanation of the phenomenon of racism throughout history is sought in this book. Carter A Wilson draws on and integrates the considerable literature on racism which has originated from economic, political and cultural realms. In doing so he addresses four major goals: to resolve the major debates...

A critique of how the USA, the richest country in the world, became mediocre on the world stage of men's football (soccer), and how to get from here to become #1 in the world for both the men and the women.

A key issue in economic discourse today is the relation (or lack of it) between economic behaviour and morality. Few (presumably) would want to deny that human beings are in some sense moral or ethical creatures, but the devil is in the detail. Should we think of economic behaviour as an essentially...

Opal Plumstead might be plain, but she has always been fiercely intelligent. Yet her scholarship and dreams of university are snatched away when her father is sent to prison, and fourteen-year-old Opal must start work at the Fairy Glen sweet factory to support her family. Opal struggles to...

Each fall and spring, millions of birds travel the Pacific Flyway, the westernmost of the four major North American bird migration routes. The landscapes they cross vary from wetlands to farmland to concrete, inhabited not only by wildlife but also by farmers, suburban families, and major cities....

User Experience Re-Mastered: Your Guide to Getting the Right Design provides an understanding of key design and development processes aimed at enhancing the user experience of websites and web applications. The book is organized into four parts. Part 1 deals with the concept of usability, covering...

This book creates a ladder for a Network Marketing novice to appreciate the talent of being a Network Marketer. The book lays out the foundation and the simplest method to establish "your Company" in this global village. The work appreciates the effort of creating a leader in the marketing world. The back drop is that we are all in the market one way or the other! ENJOY and Learn.

This is not a book of ideas but a blueprint for Facebook success. Facebook is becoming a social media and search engine powerhouse. Seeing the trends in the online platform and knowing how to utilize them will ensure success. This has revolutionized publishing and has dawned to a new digital era....

Google Assistant is a digital helper that understands audio commands or questions. Other companies have their digital assistants. For example, Apple has Siri and Amazon has the Alexa assistant. Microsoft also owns the Cortana smart digital assistant. The unique aspect about the Google assistant is...

“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.

Many of the earliest books, particularly those dating back to the 1900s and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.

Are any of these YOU? 'I can't remember the last time I felt happy..' 'I usually feel depressed if I'm single..' 'I feel like I'm in a dark tunnel and I can't find my way out..' 'I never seem to get what I want..' 'I'm not happy in my relationship but I...