Leslie P Willcocks: 3 books
The Practice of Outsourcing
From Information Systems to BPO and Offshoring
Language: English
Release Date: June 25, 2009
A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.
South Africa’s BPO Service Advantage
Becoming Strategic in the Global Marketplace
Language: English
Release Date: January 12, 2016
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Global Outsourcing Discourse
Exploring Modes of IT Governance
Language: English
Release Date: December 30, 2018
The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five outsourcing relationships in order to test the...