Customer Service category: 721 books
Customer Relationship Management
Concepts and Technologies
Language: English
Release Date: April 24, 2019
Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition,...
Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson For Life
The Proven Process for Becoming a Passionate and Successful Salesperson For Life
Language: English
Release Date: June 8, 2018
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.
In his groundbreaking books, Hug Your Customers—a Wall Street Journal bestseller—and Hug Your People, Jack Mitchell brought a...
Customer Service In An Instant
60 Ways to Win Customers and Keep Them Coming Back
Language: English
Release Date: June 1, 2008
The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style,...
by Roberta Cava
Language: English
Release Date: April 7, 2019
Language: English
Release Date: April 7, 2019
Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch see their items, there’s even more need for fully trained staff who how to deal with customer purchases, returns and problems. To know how...
by Erik P. Feldmanis
Language: English
Release Date: January 2, 2018
Language: English
Release Date: January 2, 2018
The broken Link in Customer Service.
Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business".
Knowledge is power, and this is a two-way street. The more informed the organization and the...
Exceptional Customer Service
Exceed Customer Expectations to Build Loyalty & Boost Profits
Language: English
Release Date: August 18, 2009
When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.
With...
The Pinwheel
Strategy Versus Culture, and the Winner Is … Improving the Odds in Your Favor
Language: English
Release Date: November 3, 2017
Remember that colorful childhood toy that spins? Each vane of a pinwheel looks the same and catches the same wind, spinning the wheel around. If one vane is damaged, the pinwheel slows down or stops. Many think of the pinwheel as a childhood diversion, but when you envision it as a metaphor for delivering...
by Lisa Tschauner
Language: English
Release Date: August 17, 2012
Language: English
Release Date: August 17, 2012
Rule Of Thumb: A Guide to Customer Service and Business Relationships is an introductory guide for first-time entrepreneurs and small business owners seeking to gain a basic understanding of what it takes to create unrivaled customer service and long-lasting business relationships. In today's business...
by Jon Paz, T. J. Kelley
Language: English
Release Date: April 15, 2015
Language: English
Release Date: April 15, 2015
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers...
Successful Customer Service
Get Brilliant Results Fast
Language: English
Release Date: August 1, 2009
Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.
Customer Relationship Management in Selected Service Sector Organizations
Banking, Insurance & Telecommunication Sectors
Language: English
Release Date: June 30, 2015
India is one of the largest consumer markets worldwide, with a rapidly expanding middle class in a population of more than I .2 billion people. In recent years, with the influence of many multinational corporations in India, Western and global business values are permitting Indian society and workplace,...
by Joseph Anthony
Language: English
Release Date: December 24, 2018
Language: English
Release Date: December 24, 2018
Thank you for your interest in this book. The "Easy Guide" series, is a series of books designed to help you get the foundation about a subject matter. Time is one of our most precious resources and as such it does not comeback, for that reason Joseph Anthony created this series. It...
by Doug Lipp
Language: English
Release Date: March 5, 2013
Language: English
Release Date: March 5, 2013
With a Foreword by Jim Cora, former Chairman of Disneyland International
"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship
"When I first arrived at The Walt Disney Company, I was surprised...
Marketing Services
Competing Through Quality
Language: English
Release Date: September 30, 1991
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services...