Customer Service category: 721 books

Libro de referencia y único utilizado en los ciclos formativos de Atención al consumidor, inicialmente utilizado en la Comunidad de Madrid y posteriormente para el resto de Comunidades. Libro actualizado en el 2015 y aplicación teórica y práctica. Libro para el alumno de este ciclo pero a la...

Seguro estas en ese momento de tu vida que has decidido emprender un negocio, estabas tranquilo en tu oficina pero por algunas razones encontraste que debías ir por cuenta propia. No te sientas solo en esta decisión, millones de personas a diario toman la decisión de emprender un negocio, algunas...

One certainly does NOT learn everything in Beauty School. It took me years to fully master the art of doing nails. Now you can learn from my mistakes by staying ahead of the vast competition with fail proof tricks of the trade to make loads of money in a short period of time. I’ve been a licensed...

你的話是子彈，對方的死穴則是靶心。 能否讓對方動彈不得，任你予取予求的關鍵， 在於有沒有準確讓子彈命中紅心。 話人人會說，但是，有人說的話像噪音使人生煩，有人的話像武器可以殺人。然而，也有人的話是印鈔機，替自己賺進大把鈔票。尤其業務或是保險人員，想要在殘酷商場中殺出一條血路，是否懂得攻心話術，就是生死成敗的關鍵。 商場如叢林般詭譎複雜，面對瞬息萬變的人心，只要不小心說錯一句話，就等於踩到地雷，輕者下個月的房租也飛了，嚴重的粉身碎骨。 市面上許多談判術與話術類的書，卻都忽略了攻心的要點。 本書的特色，如書名告訴讀者的，在於「攻心」和「故事」。透過書裡的故事，你可以體悟到，要成交和提升業績，並不是能言善道或成為演講大師，而是掌握客戶內心的死穴，精準說出且提供他的需求，他們才會心甘情願把錢掏出來給你，還跟你說謝謝。 忘掉那些抽象和死板的理論，真正地從本書的故事，得到啟示和領悟，攻入客戶的死穴，就可以得到一組密碼，攻入客戶心裡的ATM提款。畢竟，你是人，客戶也是人，透過本書的故事，你和客戶都可以在故事和攻心話術中，各取所需，互蒙其利。 業務，客服，律師，公關，保險，理財及銷售人員必讀的攻心經典。 當你面對客戶時，其實，你的對手不是客戶，而是客戶內心的「死穴」。 如何精准說中對方的“死穴”，是許許多多TOP...

Connections Count, Master the Human Side of Business **By ** **Barb Lundy ** Pick up Forbes, Bloomberg or Entrepreneur magazine, and you’ll find an article about the need for more employees with soft skills. The word “soft” sounds easy and inconsequential and nothing like...

A Professional Guide to the ORSON System of presenting. The ORSON System shows presenters a fresh new way to quickly organize their content into a simple logical structure that will save them time and free them from the constraints of a standard presentation format. The ease with which they will be...

This book provides stimulating insights into the ways in which the adoption of experience logic can revitalize marketing perspectives and stimulate novel approaches to the creation and delivery of value. The first part of the book, which has a theoretical focus, reviews the international literature...

In today's business world, competition is fierce and appears from every corner of the globe. But the key factor in success for any business entity is its people. Business is the People & People are the Business emphasizes the critical relationship between healthy personnel and the success of companies,...

A modern-day Detroit success story that fuels the entrepreneurial fire Irrational Persistence tells the story of Garden Fresh Gourmet, and how two entrepreneurs turned a million-dollar debt to a 100-million-dollar annual revenue. Woody Allen famously said that 80 percent of success is just...

Reconocer las técnicas básicas de comunicación y atención al cliente, aplicando las adecuadas a diferentes tipos de usuarios de servicios de alojamiento. Clasificar las ropas para su planchado. Describir y ejecutar las técnicas de planchado, doblado y presentación de ropa, aplicando el procedimiento...

Este Manual es el más adecuado para impartir la UF0082 "Información y atención al visitante" de los Certificados de Profesionalidad, y cumple fielmente con los contenidos del Real Decreto. Puede solicitar gratuitamente las soluciones a todas las actividades y un examen...

Cada tienda y cada vendedor son un mundo. Los comercios más profesionalizados procuran que su personal de ventas y atención al cliente esté entrenado y preparado de forma que transmitan la imagen que la marca desea, de manera uniforme y sin disonancias entre cada uno de los trabajadores que...

Many agents mistakenly believe that telephone real estate prospecting scripts lead to forced, unnatural-sounding presentations that turn prospects off. On the contrary, well-developed and expertly-delivered Real Estate scripts help you guide your prospect all the way through the sales process while...

After a networking meeting where introductions and business cards are exchanged, many people just don’t get it when it comes to follow-up. Are you one of them, overwhelmed by the mountain of business cards you’ve collected?Your business contacts are the key to unlocking the door to bigger...