Customer Service category: 721 books
by Stan Toler, Keith Hawk
Language: English
Release Date: July 1, 2015
Language: English
Release Date: July 1, 2015
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.
by Richard Nickelson
Language: English
Release Date: April 11, 2012
Language: English
Release Date: April 11, 2012
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. The element of loyalty is rather hard to accomplish and even...
How to Say it: Creating Complete Customer Satisfaction
Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
Language: English
Release Date: March 5, 2013
A guide to effectively communicating with customers to create lasting—and repeat—business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike...
Anticipate
Knowing What Customers Need Before They Do
Language: English
Release Date: October 16, 2012
Design and implement the ideal customer focus
Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the...
Customer Service: A Way of Life
Instruction Manual
Language: English
Release Date: December 19, 2016
As we study the ten elements of Customer Service, A Way of Life, it becomes very apparent this unique perspective will not only change your own life, but will also help shape the way others perceive you, both personally and professionally.
We are encouraged to join the author in going full...
Leading Loyalty
Cracking the Code to Customer Devotion
Language: English
Release Date: April 16, 2019
In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.**
To thrive in today’s economy, it’s not enough for customers to merely...
Priceless
Beyond Customer Care to Customer Delight
Language: English
Release Date: December 4, 2014
Cora Tyler works at the Hotel Metronome in San Francisco, and shes always seeking to learn new things.
A chance meeting on a train with an employee at a hotel in New York City, Ari, gives her the chance to share her business insights. Their lively discussion gets them both thinking about delivering...
by Dan W Blacharski
Language: English
Release Date: January 12, 2006
Language: English
Release Date: January 12, 2006
This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement. These concepts and skills can be applied immediately. This book is...
The Engaged Customer
The New Rules of Internet Direct Marketing
Language: English
Release Date: October 13, 2009
In the age of the Internet, how do you keep your customers coming back--again and again--when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, "engaged" customers?
The answers to these questions can be found in The Eng@ged...
Taking Your Customer Care™ to the Next Level
Customer Retention Depends Upon Customer Care
Language: English
Release Date: August 28, 2015
Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers happy. Whether...
by Anonymous
Language: English
Release Date: September 20, 2014
Language: English
Release Date: September 20, 2014
Discover The Little-Known Secrets In Keeping Your Customers Happy That Creates A Goldmine For You
… And See How Regular People With MINIMAL Training & Experience Are Using This Information To Develop Unstoppable Loyalty From Their Customer Base!
Companies which have a satisfactory...
Customer-Driven Transformation
How Being Design-led Helps Companies Get the Right Services to Market
Language: English
Release Date: July 3, 2018
Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence...
by Robert Mockler, Marc Gartenfeld, Luisa Focacci
Language: English
Release Date: October 23, 2013
Language: English
Release Date: October 23, 2013
Learn how to use Application Service Providers to enhance the future of your business!
Application Service Providers in Business is a comprehensive analysis of the present ASP model and its place in business today. Business success in today’s information-intensive marketplace depends on a...
The Commonwealth of Self Interest
Business Success Through Customer Engagement
Language: English
Release Date: April 1, 2019
Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your...