1,001 Ways to Keep Customers Coming Back

WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line

Business & Finance, Marketing & Sales, Multilevel, Customer Service, Management & Leadership, Management
Cover of the book 1,001 Ways to Keep Customers Coming Back by Donna Greiner, Theodore B. Kinni, The Crown Publishing Group
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Author: Donna Greiner, Theodore B. Kinni ISBN: 9780307553959
Publisher: The Crown Publishing Group Publication: July 20, 2011
Imprint: Crown Business Language: English
Author: Donna Greiner, Theodore B. Kinni
ISBN: 9780307553959
Publisher: The Crown Publishing Group
Publication: July 20, 2011
Imprint: Crown Business
Language: English

Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty
Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to:
·Creating products/services tailored to your customers' needs
·Recognizing and rewarding your most profitable trophy customers
·Using three kinds of guarantees to build customer trust
·Turning first-time customers into frequent buyers
·And much more!

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty
Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to:
·Creating products/services tailored to your customers' needs
·Recognizing and rewarding your most profitable trophy customers
·Using three kinds of guarantees to build customer trust
·Turning first-time customers into frequent buyers
·And much more!

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