Yes! on Demand: How to Create Winning, Customized Library Service

How to Create Winning, Customized Library Service

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Yes! on Demand: How to Create Winning, Customized Library Service by Kathy L. Middleton, ABC-CLIO
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kathy L. Middleton ISBN: 9781440848544
Publisher: ABC-CLIO Publication: November 21, 2016
Imprint: Libraries Unlimited Language: English
Author: Kathy L. Middleton
ISBN: 9781440848544
Publisher: ABC-CLIO
Publication: November 21, 2016
Imprint: Libraries Unlimited
Language: English

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

More books from ABC-CLIO

Cover of the book American Indians at Risk [2 volumes] by Kathy L. Middleton
Cover of the book Suicide: A Global Issue [2 volumes] by Kathy L. Middleton
Cover of the book The Psychobiology of Transsexualism and Transgenderism: A New View Based on Scientific Evidence by Kathy L. Middleton
Cover of the book Digital Death: Mortality and Beyond in the Online Age by Kathy L. Middleton
Cover of the book Encyclopedia of the Atlantic World, 1400–1900: Europe, Africa, and the Americas in An Age of Exploration, Trade, and Empires [2 volumes] by Kathy L. Middleton
Cover of the book Multilingual Access and Services for Digital Collections by Kathy L. Middleton
Cover of the book The War for American Independence: A Reference Guide by Kathy L. Middleton
Cover of the book Daily Life during the California Gold Rush by Kathy L. Middleton
Cover of the book World War I: A Country-by-Country Guide [2 volumes] by Kathy L. Middleton
Cover of the book War in the Balkans: An Encyclopedic History from the Fall of the Ottoman Empire to the Breakup of Yugoslavia by Kathy L. Middleton
Cover of the book Understanding Social Anxiety: A Recovery Guide for Sufferers, Family, and Friends by Kathy L. Middleton
Cover of the book Clothing through American History: The British Colonial Era by Kathy L. Middleton
Cover of the book A Guided Inquiry Approach to Teaching the Humanities Research Project by Kathy L. Middleton
Cover of the book Lanza's Mob: The Mafia and San Francisco by Kathy L. Middleton
Cover of the book The Dangerous Philosophies of Michael Jackson: His Music, His Persona, and His Artistic Afterlife by Kathy L. Middleton
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy