Yes! on Demand: How to Create Winning, Customized Library Service

How to Create Winning, Customized Library Service

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Yes! on Demand: How to Create Winning, Customized Library Service by Kathy L. Middleton, ABC-CLIO
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kathy L. Middleton ISBN: 9781440848544
Publisher: ABC-CLIO Publication: November 21, 2016
Imprint: Libraries Unlimited Language: English
Author: Kathy L. Middleton
ISBN: 9781440848544
Publisher: ABC-CLIO
Publication: November 21, 2016
Imprint: Libraries Unlimited
Language: English

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.

More books from ABC-CLIO

Cover of the book Suicide: A Global Issue [2 volumes] by Kathy L. Middleton
Cover of the book Freud's World: An Encyclopedia of His Life and Times by Kathy L. Middleton
Cover of the book The Global Food System: Issues and Solutions by Kathy L. Middleton
Cover of the book The Triumph of Reality TV: The Revolution in American Television by Kathy L. Middleton
Cover of the book Famous Assassinations in World History: An Encyclopedia [2 volumes] by Kathy L. Middleton
Cover of the book The Networked Library: A Guide for the Educational Use of Social Networking Sites by Kathy L. Middleton
Cover of the book Imperialism and Expansionism in American History: A Social, Political, and Cultural Encyclopedia and Document Collection [4 volumes] by Kathy L. Middleton
Cover of the book Hooking Up: The Psychology of Sex and Dating by Kathy L. Middleton
Cover of the book Human Rights, Human Security, and State Security: The Intersection [3 volumes] by Kathy L. Middleton
Cover of the book Folktales and Fairy Tales: Traditions and Texts from around the World, 2nd Edition [4 volumes] by Kathy L. Middleton
Cover of the book The Civil Rights Movement in America: From Black Nationalism to the Women's Political Council by Kathy L. Middleton
Cover of the book Illegal Immigration: A Reference Handbook, 2nd Edition by Kathy L. Middleton
Cover of the book Drugs in American Society: An Encyclopedia of History, Politics, Culture, and the Law [3 volumes] by Kathy L. Middleton
Cover of the book Evolutionary Psychology: How Our Biology Affects What We Think and Do by Kathy L. Middleton
Cover of the book Global Perspectives on Cancer: Incidence, Care, and Experience [2 volumes] by Kathy L. Middleton
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy