Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases
Business & Finance, Management & Leadership, Management
| Author: | ISBN: | 9781134596157 | |
| Publisher: | Taylor and Francis | Publication: | September 6, 2002 |
| Imprint: | Routledge | Language: | English |
| Author: | |
| ISBN: | 9781134596157 |
| Publisher: | Taylor and Francis |
| Publication: | September 6, 2002 |
| Imprint: | Routledge |
| Language: | English |
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
