Trust, Voice, and Incentives

Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

Nonfiction, Social & Cultural Studies, Political Science, Government, Social Policy
Cover of the book Trust, Voice, and Incentives by Hana Brixi, Ellen Lust, Michael Woolcock, World Bank Publications
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Author: Hana Brixi, Ellen Lust, Michael Woolcock ISBN: 9781464804571
Publisher: World Bank Publications Publication: May 29, 2015
Imprint: World Bank Publications Language: English
Author: Hana Brixi, Ellen Lust, Michael Woolcock
ISBN: 9781464804571
Publisher: World Bank Publications
Publication: May 29, 2015
Imprint: World Bank Publications
Language: English
This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.

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