The Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees Revised 2nd Edition

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Cover of the book The Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees Revised 2nd Edition by Lora Arduser, Douglas Brown, Taylor Centers, Atlantic Publishing Group
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Author: Lora Arduser, Douglas Brown, Taylor Centers ISBN: 9781620230725
Publisher: Atlantic Publishing Group Publication: May 25, 2017
Imprint: Atlantic Publishing Group Inc. Language: English
Author: Lora Arduser, Douglas Brown, Taylor Centers
ISBN: 9781620230725
Publisher: Atlantic Publishing Group
Publication: May 25, 2017
Imprint: Atlantic Publishing Group Inc.
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Packed with new information, the revised edition of this best selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Packed with new information, the revised edition of this best selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.

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