The Service State: Rhetoric, Reality and Promise

Rhetoric, Reality and Promise

Nonfiction, Social & Cultural Studies, Political Science, Government, Public Affairs & Administration, Public Policy
Cover of the book The Service State: Rhetoric, Reality and Promise by Patrice Dutil, Cosmo Howard, John Langford, Jeffrey Roy, University of Ottawa Press
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Author: Patrice Dutil, Cosmo Howard, John Langford, Jeffrey Roy ISBN: 9780776619156
Publisher: University of Ottawa Press Publication: January 14, 2011
Imprint: University of Ottawa Press Language: English
Author: Patrice Dutil, Cosmo Howard, John Langford, Jeffrey Roy
ISBN: 9780776619156
Publisher: University of Ottawa Press
Publication: January 14, 2011
Imprint: University of Ottawa Press
Language: English

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.

This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.

This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.

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