The SAGE Encyclopedia of Quality and the Service Economy

Business & Finance, Management & Leadership, Production & Operations Management, Business Reference
Cover of the book The SAGE Encyclopedia of Quality and the Service Economy by , SAGE Publications
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781506315058
Publisher: SAGE Publications Publication: May 29, 2015
Imprint: SAGE Publications, Inc Language: English
Author:
ISBN: 9781506315058
Publisher: SAGE Publications
Publication: May 29, 2015
Imprint: SAGE Publications, Inc
Language: English

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as:  What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as:  What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

More books from SAGE Publications

Cover of the book Environmental Conflict Management by
Cover of the book The Teacher's Sourcebook for Cooperative Learning by
Cover of the book The Early Years Teacher's Book by
Cover of the book Effective Medium-term Planning for Teachers by
Cover of the book Working with Aggression and Resistance in Social Work by
Cover of the book Strategic Management in the Media by
Cover of the book The Power of Branding by
Cover of the book The Psychodynamic Approach to Therapeutic Change by
Cover of the book Key Issues for Education Researchers by
Cover of the book Caring Enough to Lead by
Cover of the book E-Finance by
Cover of the book Concept-Based Mathematics by
Cover of the book The Tao of Research by
Cover of the book Qualitative Research Design by
Cover of the book Communication, Culture and Confrontation by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy