| Author: | Robert Blackburn, James Curran, Julian North | ISBN: | 9781134758067 |
| Publisher: | Taylor and Francis | Publication: | September 11, 2002 |
| Imprint: | Routledge | Language: | English |
| Author: | Robert Blackburn, James Curran, Julian North |
| ISBN: | 9781134758067 |
| Publisher: | Taylor and Francis |
| Publication: | September 11, 2002 |
| Imprint: | Routledge |
| Language: | English |
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.
