The Positive Coach Approach
Call Center Coaching for High Performance
Business & Finance, Management & Leadership, Management, Human Resources & Personnel Management
| Author: | Judy McKee, Sally Cordova | ISBN: | 9781467086615 |
| Publisher: | AuthorHouse | Publication: | February 6, 2007 |
| Imprint: | AuthorHouse | Language: | English |
| Author: | Judy McKee, Sally Cordova |
| ISBN: | 9781467086615 |
| Publisher: | AuthorHouse |
| Publication: | February 6, 2007 |
| Imprint: | AuthorHouse |
| Language: | English |
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.
This method of coaching eliminates:
- Stress on coaches and agents
- The need for constructive criticism
The Positive Coach Approach is:
- A proven way to get more and better results
- A kinder approach to performance improvement
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.
This method of coaching eliminates:
- Stress on coaches and agents
- The need for constructive criticism
The Positive Coach Approach is:
- A proven way to get more and better results
- A kinder approach to performance improvement
