The Crisis of Authority – Workforce Tensions

A Desperate Call for Intervention

Nonfiction, Social & Cultural Studies, Social Science, Human Services, Political Science, Government, Public Affairs & Administration
Cover of the book The Crisis of Authority – Workforce Tensions by Myrah K. Mashigo-Tshabalala, Xlibris UK
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Author: Myrah K. Mashigo-Tshabalala ISBN: 9781493138906
Publisher: Xlibris UK Publication: December 30, 2013
Imprint: Xlibris UK Language: English
Author: Myrah K. Mashigo-Tshabalala
ISBN: 9781493138906
Publisher: Xlibris UK
Publication: December 30, 2013
Imprint: Xlibris UK
Language: English

The public service in South Africa faces an enormous challenge in improving service delivery not only to meet the citizens expectations but to ensure quality life for the nation. The urgent need exists to establish what went wrong and how can the situation be turned around. The book established the root causes and the link between two key challenges identified by the government; management weaknesses and the absence of a strong performance culture. It offers critical approaches to cleanse and humanise the workplace, restore sanity, level-headedness. Reflection, Introspection, Self-Interrogation and Self - therapy are key in this whole equation.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The public service in South Africa faces an enormous challenge in improving service delivery not only to meet the citizens expectations but to ensure quality life for the nation. The urgent need exists to establish what went wrong and how can the situation be turned around. The book established the root causes and the link between two key challenges identified by the government; management weaknesses and the absence of a strong performance culture. It offers critical approaches to cleanse and humanise the workplace, restore sanity, level-headedness. Reflection, Introspection, Self-Interrogation and Self - therapy are key in this whole equation.

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