The Business of IT

How to Improve Service and Lower Costs, Portable Documents

Business & Finance, Industries & Professions, Industries
Cover of the book The Business of IT by Robert Ryan, Tim Raducha-Grace, Pearson Education
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Author: Robert Ryan, Tim Raducha-Grace ISBN: 9780137041909
Publisher: Pearson Education Publication: September 18, 2009
Imprint: IBM Press Language: English
Author: Robert Ryan, Tim Raducha-Grace
ISBN: 9780137041909
Publisher: Pearson Education
Publication: September 18, 2009
Imprint: IBM Press
Language: English

Drive More Business Value from IT…

and Bridge the Gap Between IT and Business Leadership

  • Apply business practices throughout IT to optimize budgets and improve ROI
  • Create higher satisfaction and more realistic expectations for IT throughout the business
  • Written by two leading IBM experts on bringing business discipline to IT

IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services’ cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You’ll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Drive More Business Value from IT…

and Bridge the Gap Between IT and Business Leadership

IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services’ cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You’ll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.

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