Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Business & Finance, Business Reference, Business Etiquette, Human Resources & Personnel Management, Training, Business Communication
| Author: | Donna Flagg | ISBN: | 9780071632492 |
| Publisher: | McGraw-Hill Education | Publication: | November 4, 2009 |
| Imprint: | McGraw-Hill Education | Language: | English |
| Author: | Donna Flagg |
| ISBN: | 9780071632492 |
| Publisher: | McGraw-Hill Education |
| Publication: | November 4, 2009 |
| Imprint: | McGraw-Hill Education |
| Language: | English |
The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
