Sharing Hidden Know-How

How Managers Solve Thorny Problems With the Knowledge Jam

Business & Finance, Management & Leadership, Management
Cover of the book Sharing Hidden Know-How by Katrina Pugh, Wiley
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Author: Katrina Pugh ISBN: 9781118010938
Publisher: Wiley Publication: March 1, 2011
Imprint: Jossey-Bass Language: English
Author: Katrina Pugh
ISBN: 9781118010938
Publisher: Wiley
Publication: March 1, 2011
Imprint: Jossey-Bass
Language: English

Using knowledge that an organization already has is one of the great management ideas of the last fifteen years*. Putting Knowledge to Work* provides external consultants, internal facilitators, and leaders with a five-step process that will help them achieve their knowledge management goals. The five steps, Knowledge Jams, show how to set the direction, foster the correct tone, conduct knowledge capture event, and integrate this knowledge into the organization. In addition, the author introduces conversation practices for participants to effectively co-create knowledge and discover context.

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Using knowledge that an organization already has is one of the great management ideas of the last fifteen years*. Putting Knowledge to Work* provides external consultants, internal facilitators, and leaders with a five-step process that will help them achieve their knowledge management goals. The five steps, Knowledge Jams, show how to set the direction, foster the correct tone, conduct knowledge capture event, and integrate this knowledge into the organization. In addition, the author introduces conversation practices for participants to effectively co-create knowledge and discover context.

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