Service Management

An Integrated Approach to Supply Chain Management and Operations

Business & Finance, Management & Leadership, Production & Operations Management
Cover of the book Service Management by Cengiz Haksever, Barry Render, Pearson Education
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Author: Cengiz Haksever, Barry Render ISBN: 9780133088823
Publisher: Pearson Education Publication: June 11, 2013
Imprint: FT Press Language: English
Author: Cengiz Haksever, Barry Render
ISBN: 9780133088823
Publisher: Pearson Education
Publication: June 11, 2013
Imprint: FT Press
Language: English

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: 

  • Service SCM methods and approaches
  • Focusing on customers and their service purchase behavior
  • Service productivity
  • Managing public and private nonprofit service organizations
  • Vehicle routing and scheduling
  • Ethical challenges to SCM

Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: 

Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

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