Author: | Bjørn Andersen, Tom Fagerhaug | ISBN: | 9780873898744 |
Publisher: | ASQ Quality Press | Publication: | December 15, 2009 |
Imprint: | Language: | English |
Author: | Bjørn Andersen, Tom Fagerhaug |
ISBN: | 9780873898744 |
Publisher: | ASQ Quality Press |
Publication: | December 15, 2009 |
Imprint: | |
Language: | English |
The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief language—almost keywords—and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics.
The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.
The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief language—almost keywords—and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics.
The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.