Rethinking e-Government Services

User-Centred Approaches

Nonfiction, Social & Cultural Studies, Political Science, Government
Cover of the book Rethinking e-Government Services by Collective, OECD
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Collective ISBN: 9789264059412
Publisher: OECD Publication: October 2, 2009
Imprint: OECD Language: English
Author: Collective
ISBN: 9789264059412
Publisher: OECD
Publication: October 2, 2009
Imprint: OECD
Language: English

Expecting substantial savings and improved public services – a trend further accentuated by the financial and economic crisis beginning in 2008 – OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today.

This report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Expecting substantial savings and improved public services – a trend further accentuated by the financial and economic crisis beginning in 2008 – OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today.

This report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.

More books from OECD

Cover of the book Études économiques de l'OCDE : Tunisie 2018 by Collective
Cover of the book Politiques agricoles des pays de l'OCDE 2009 by Collective
Cover of the book OECD Economic Surveys: Argentina 2017 by Collective
Cover of the book OECD Economic Surveys: Latvia 2017 by Collective
Cover of the book Global Forum on Transparency and Exchange of Information for Tax Purposes Peer Reviews: Panama 2010 by Collective
Cover of the book Managing Risk in Agriculture by Collective
Cover of the book Examen multidimensionnel de la Côte d'Ivoire by Collective
Cover of the book OECD Territorial Reviews: Sweden 2010 by Collective
Cover of the book Trade for Growth and Poverty Reduction by Collective
Cover of the book Revenue Statistics: 1965-2016 by Collective
Cover of the book Trends Shaping Education 2010 by Collective
Cover of the book OECD Rural Policy Reviews: England, United Kingdom 2011 by Collective
Cover of the book Global Forum on Transparency and Exchange of Information for Tax Purposes Peer Reviews: Ghana 2011 by Collective
Cover of the book Review of International Regulatory Co-operation of Mexico by Collective
Cover of the book OECD Skills Outlook 2017 by Collective
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy