Quality Services and Experiences in Hospitality and Tourism

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Industries
Cover of the book Quality Services and Experiences in Hospitality and Tourism by , Emerald Publishing Limited
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781787569652
Publisher: Emerald Publishing Limited Publication: October 19, 2018
Imprint: Emerald Publishing Limited Language: English
Author:
ISBN: 9781787569652
Publisher: Emerald Publishing Limited
Publication: October 19, 2018
Imprint: Emerald Publishing Limited
Language: English

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them.  

The book continues the series’ tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism.  

The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them.  

The book continues the series’ tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism.  

The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.

More books from Emerald Publishing Limited

Cover of the book The Emerald Guide to Max Weber by
Cover of the book Including a Symposium on 50 Years of the Union for Radical Political Economics by
Cover of the book The Future of Global Organizing by
Cover of the book Inquiry-Based Learning for the Arts, Humanities and Social Sciences by
Cover of the book Perspectives on and from Institutional Ethnography by
Cover of the book Handbook of Microsimulation Modelling by
Cover of the book 40th Anniversary of Studies in Symbolic Interaction by
Cover of the book Redesigning Courses for Online Delivery by
Cover of the book Media and Power in International Contexts by
Cover of the book Global Talent Management and Staffing in MNEs by
Cover of the book Advances in Global Leadership by
Cover of the book Transport, Travel and Later Life by
Cover of the book Consumer Culture Theory by
Cover of the book Feminists and Queer Theorists Debate the Future of Critical Management Studies by
Cover of the book New Ways of Working Practices by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy