Problem Management
An implementation guide for the real world
Nonfiction, Computers, Advanced Computing, Management Information Systems, Operating Systems, General Computing
| Author: | Michael G. Hall | ISBN: | 9781780172439 |
| Publisher: | BCS Learning & Development Limited | Publication: | November 26, 2014 |
| Imprint: | BCS, The Chartered Institute for IT | Language: | English |
| Author: | Michael G. Hall |
| ISBN: | 9781780172439 |
| Publisher: | BCS Learning & Development Limited |
| Publication: | November 26, 2014 |
| Imprint: | BCS, The Chartered Institute for IT |
| Language: | English |
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author’s extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising it. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author’s extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising it. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.
