Please Every Customer: Delivering Stellar Customer Service Across Cultures

Business & Finance, Economics, International, Human Resources & Personnel Management, Training, Marketing & Sales
Cover of the book Please Every Customer: Delivering Stellar Customer Service Across Cultures by Robert W. Lucas, McGraw-Hill Education
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Author: Robert W. Lucas ISBN: 9780071748544
Publisher: McGraw-Hill Education Publication: June 17, 2011
Imprint: McGraw-Hill Education Language: English
Author: Robert W. Lucas
ISBN: 9780071748544
Publisher: McGraw-Hill Education
Publication: June 17, 2011
Imprint: McGraw-Hill Education
Language: English

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

  • Overcome differences in language
  • Recognize and accommodate customer needs
  • Make positive first impressions
  • Avoid stereotypes
  • Gain trust
  • Listen “actively”
  • Identify crucial nonverbal cues

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

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