Oakland on Quality Management

Nonfiction, Science & Nature, Technology, Quality Control, Business & Finance, Industries & Professions, Total Quality Management
Cover of the book Oakland on Quality Management by John S Oakland, Taylor and Francis
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Author: John S Oakland ISBN: 9781136376092
Publisher: Taylor and Francis Publication: May 4, 2012
Imprint: Routledge Language: English
Author: John S Oakland
ISBN: 9781136376092
Publisher: Taylor and Francis
Publication: May 4, 2012
Imprint: Routledge
Language: English

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.

The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.

The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

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