Metrics for service management

designing for ITIL

Nonfiction, Reference & Language, Education & Teaching
Cover of the book Metrics for service management by Peter Brooks, Van Haren Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Peter Brooks ISBN: 9789401805643
Publisher: Van Haren Publishing Publication: October 18, 2014
Imprint: Language: English
Author: Peter Brooks
ISBN: 9789401805643
Publisher: Van Haren Publishing
Publication: October 18, 2014
Imprint:
Language: English

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

More books from Van Haren Publishing

Cover of the book Projectmanagement op basis van PRINCE2® Editie 2017 by Peter Brooks
Cover of the book Project Management Based on PRINCE2® 2009 edition by Peter Brooks
Cover of the book Scrum - A Pocket Guide by Peter Brooks
Cover of the book ArchiMate 2.1 - by Peter Brooks
Cover of the book VeriSM Foundation Study Guide by Peter Brooks
Cover of the book IT4IT™ Foundation Study Guide by Peter Brooks
Cover of the book TOGAF Version 9.1 by Peter Brooks
Cover of the book The Open Group Architecture Framework TOGAF™ Version 9 by Peter Brooks
Cover of the book PRINCE2 in de Praktijk - 7 Valkuilen, 100 Tips - Management guide by Peter Brooks
Cover of the book ITIL® 4 – Pocket Guide by Peter Brooks
Cover of the book IT-servicemanagement op basis van ITIL® 2011 Editie by Peter Brooks
Cover of the book TOGAF® 9 Certified Study Guide - 4th Edition by Peter Brooks
Cover of the book TOGAF Version 9 Foundation Study Guide by Peter Brooks
Cover of the book BiSL ® Next - A Framework for Business Information Management 2nd edition by Peter Brooks
Cover of the book TOGAF® by Peter Brooks
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy