Maximizing Management Performance and Quality with Service Analytics

Business & Finance, Management & Leadership, Management Science, Management
Cover of the book Maximizing Management Performance and Quality with Service Analytics by , IGI Global
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781466684980
Publisher: IGI Global Publication: August 12, 2015
Imprint: Business Science Reference Language: English
Author:
ISBN: 9781466684980
Publisher: IGI Global
Publication: August 12, 2015
Imprint: Business Science Reference
Language: English

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

More books from IGI Global

Cover of the book Developing Business Strategies and Identifying Risk Factors in Modern Organizations by
Cover of the book Advancing the Next-Generation of Mobile Computing by
Cover of the book Supporting the Education of Children with Autism Spectrum Disorders by
Cover of the book Strategy, Adoption, and Competitive Advantage of Mobile Services in the Global Economy by
Cover of the book Computer-Enhanced and Mobile-Assisted Language Learning by
Cover of the book Exploring Technology for Writing and Writing Instruction by
Cover of the book Developments in Natural Intelligence Research and Knowledge Engineering by
Cover of the book YinYang Bipolar Relativity by
Cover of the book Game Theory Applications in Network Design by
Cover of the book Economic and Geopolitical Perspectives of the Commonwealth of Independent States and Eurasia by
Cover of the book Cases on Management and Organizational Behavior in an Arab Context by
Cover of the book Handbook of Research on Fuzzy and Rough Set Theory in Organizational Decision Making by
Cover of the book Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services by
Cover of the book Enhancing Education and Training Initiatives Through Serious Games by
Cover of the book Technology and Young Children by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy