Managing Service Productivity

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Business & Finance, Management & Leadership, Operations Research, Production & Operations Management
Cover of the book Managing Service Productivity by , Springer Berlin Heidelberg
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9783662434376
Publisher: Springer Berlin Heidelberg Publication: July 31, 2014
Imprint: Springer Language: English
Author:
ISBN: 9783662434376
Publisher: Springer Berlin Heidelberg
Publication: July 31, 2014
Imprint: Springer
Language: English

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

More books from Springer Berlin Heidelberg

Cover of the book Wie das Leben zum Urlaub wird by
Cover of the book Radiale Kreiselpumpen by
Cover of the book Seawater and Desalting by
Cover of the book Pathology of Pigmented Skin Lesions by
Cover of the book The Subchondral Bone Plate by
Cover of the book OSCE – Kompetenzorientiert Prüfen in der Pflegeausbildung by
Cover of the book Refluxtherapie by
Cover of the book Speech Rhythm in Varieties of English by
Cover of the book Implant Surfaces and their Biological and Clinical Impact by
Cover of the book Das Glück des Traurigseins by
Cover of the book The Human Thymus by
Cover of the book Infinitesimalrechnung by
Cover of the book Chemical Evolution of Galaxies by
Cover of the book Thyroid Pathology by
Cover of the book Self-Organization in Electrochemical Systems II by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy