Managing Nothing

A narrative enquiry into innovation and leadership in the IT industry

Drawing upon two decades of action research experience in two leading Indian IT firms, the author, through a narrative-reflexive inquiry, argues that the current crisis is not because leaders lacked foresight or business acumen. Instead, it is the limitation of mainstream managerial thought in dealing with the complexity of human interaction in global IT service networks that has reduced the pursuit of higher level capabilities such as consulting, service design and innovation to nothing.

To help correct the situation, the book makes a startlingly obvious yet counter-intuitive suggestion: it exhorts managers and employees to pay attention to the small differences that emerge in ordinary day-to-day workplace interactions among people, i.e., the micro-politics of everyday work.