Managing Customer Service
Business & Finance, Management & Leadership, Management, Human Resources & Personnel Management
| Author: | Institute of Leadership & Management | ISBN: | 9781136385124 |
| Publisher: | Taylor and Francis | Publication: | June 17, 2013 |
| Imprint: | Routledge | Language: | English |
| Author: | Institute of Leadership & Management |
| ISBN: | 9781136385124 |
| Publisher: | Taylor and Francis |
| Publication: | June 17, 2013 |
| Imprint: | Routledge |
| Language: | English |
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
