Managing and Resolving Workplace Conflict

Business & Finance, Management & Leadership, Industrial Management, Career Planning & Job Hunting, Labor
Cover of the book Managing and Resolving Workplace Conflict by , Emerald Group Publishing Limited
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Author: ISBN: 9781786350596
Publisher: Emerald Group Publishing Limited Publication: July 26, 2016
Imprint: Emerald Group Publishing Limited Language: English
Author:
ISBN: 9781786350596
Publisher: Emerald Group Publishing Limited
Publication: July 26, 2016
Imprint: Emerald Group Publishing Limited
Language: English

In recent years many employers in the U.S., Great Britain, Ireland, and elsewhere, often in partnership with their unions, have turned to new approaches to managing and resolving workplace disputes. In the U.S. this movement is often called “alternative dispute resolution” (ADR), an approach that involves the use of mediation, arbitration, and other third-party dispute resolution techniques, rather than litigation, to resolve workplace disputes. Some employers have established so-called “conflict management systems,” a pro-active, strategic approach to handling workplace conflict. This volume contains chapters by some of the world’s leading scholars of workplace dispute resolution and conflict management as well as chapters by emerging younger scholars in these fields. The chapters present original research that combines cutting-edge thinking about the theoretical dimensions of ADR and conflict management along with rigorous empirical analyses of real-life data.

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In recent years many employers in the U.S., Great Britain, Ireland, and elsewhere, often in partnership with their unions, have turned to new approaches to managing and resolving workplace disputes. In the U.S. this movement is often called “alternative dispute resolution” (ADR), an approach that involves the use of mediation, arbitration, and other third-party dispute resolution techniques, rather than litigation, to resolve workplace disputes. Some employers have established so-called “conflict management systems,” a pro-active, strategic approach to handling workplace conflict. This volume contains chapters by some of the world’s leading scholars of workplace dispute resolution and conflict management as well as chapters by emerging younger scholars in these fields. The chapters present original research that combines cutting-edge thinking about the theoretical dimensions of ADR and conflict management along with rigorous empirical analyses of real-life data.

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