Lean Six Sigma Service Excellence

A Guide to Green Belt Certification and Bottom Line Improvement

Business & Finance, Industries & Professions, Quality Control, Management & Leadership, Production & Operations Management, Management
Cover of the book Lean Six Sigma Service Excellence by Gerald Taylor, J. Ross Publishing
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Author: Gerald Taylor ISBN: 9781604276657
Publisher: J. Ross Publishing Publication: October 1, 2008
Imprint: Language: English
Author: Gerald Taylor
ISBN: 9781604276657
Publisher: J. Ross Publishing
Publication: October 1, 2008
Imprint:
Language: English
Written for the typical business professional, Lean Six Sigma Service Excellence effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environment. It is a user friendly guide to successfully implementing Lean Six Sigma practices in non-manufacturing organizations. It is also an inexpensive path to Green Belt certification. Mr. Taylor provides an overview of the Lean Six Sigma concepts and step-by-step examples of how to apply each of the relevant tools in practical situations. Next, readers will work through several problems to exercise their new found understanding. This learning approach of application and exercise should be of particular interest to those interested in, but unable to afford the large expense of most Lean Six Sigma training courses. Dedicated to executives and managers of service and transactional organizations, Lean Six Sigma Service Excellence emphasizes how productivity can be used as a distinctive competence for achieving and maintaining competitive advantage in non-manufacturing environments.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Written for the typical business professional, Lean Six Sigma Service Excellence effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environment. It is a user friendly guide to successfully implementing Lean Six Sigma practices in non-manufacturing organizations. It is also an inexpensive path to Green Belt certification. Mr. Taylor provides an overview of the Lean Six Sigma concepts and step-by-step examples of how to apply each of the relevant tools in practical situations. Next, readers will work through several problems to exercise their new found understanding. This learning approach of application and exercise should be of particular interest to those interested in, but unable to afford the large expense of most Lean Six Sigma training courses. Dedicated to executives and managers of service and transactional organizations, Lean Six Sigma Service Excellence emphasizes how productivity can be used as a distinctive competence for achieving and maintaining competitive advantage in non-manufacturing environments.

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