Leading for Growth

How Umpqua Bank Got Cool and Created a Culture of Greatness

Business & Finance, Management & Leadership, Leadership
Cover of the book Leading for Growth by Raymond P. Davis, Alan R. Shrader, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Raymond P. Davis, Alan R. Shrader ISBN: 9781118047231
Publisher: Wiley Publication: January 6, 2011
Imprint: Jossey-Bass Language: English
Author: Raymond P. Davis, Alan R. Shrader
ISBN: 9781118047231
Publisher: Wiley
Publication: January 6, 2011
Imprint: Jossey-Bass
Language: English

How any business leader can create an atmosphere of competitiveness for exceptional growth

When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers."

Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

How any business leader can create an atmosphere of competitiveness for exceptional growth

When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and 128 branches (or " bank stores" in Umpqua lingo) later, the moniker seems quite apt. Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout. Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse. The New York Times calls Umpqua "Starbucks with tellers."

Ray Davis (Portland, OR), named by U.S. Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation. Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.

More books from Wiley

Cover of the book Transition Metal-Catalyzed Couplings in Process Chemistry by Raymond P. Davis, Alan R. Shrader
Cover of the book Intermediate Structured Finance Modeling by Raymond P. Davis, Alan R. Shrader
Cover of the book Bellies and Babies by Raymond P. Davis, Alan R. Shrader
Cover of the book Sloterdijk by Raymond P. Davis, Alan R. Shrader
Cover of the book Security Patterns by Raymond P. Davis, Alan R. Shrader
Cover of the book Economic Anthropology by Raymond P. Davis, Alan R. Shrader
Cover of the book Gynecologic and Obstetric Surgery by Raymond P. Davis, Alan R. Shrader
Cover of the book Corporate Value of Enterprise Risk Management by Raymond P. Davis, Alan R. Shrader
Cover of the book The Art of Understanding Art by Raymond P. Davis, Alan R. Shrader
Cover of the book Ideology and Modern Culture by Raymond P. Davis, Alan R. Shrader
Cover of the book The Royal Marsden Hospital Manual of Clinical Nursing Procedures by Raymond P. Davis, Alan R. Shrader
Cover of the book Advances in Modeling and Design of Adhesively Bonded Systems by Raymond P. Davis, Alan R. Shrader
Cover of the book Attention Pays by Raymond P. Davis, Alan R. Shrader
Cover of the book eBay Business All-in-One For Dummies by Raymond P. Davis, Alan R. Shrader
Cover of the book A Said Dictionary by Raymond P. Davis, Alan R. Shrader
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy