Law Enforcement Interpersonal Communication and Conflict Management

The IMPACT Model

Nonfiction, Social & Cultural Studies, Political Science, Politics, Law Enforcement, Social Science, Crimes & Criminals, Criminology
Cover of the book Law Enforcement Interpersonal Communication and Conflict Management by Brian Douglas Fitch, SAGE Publications
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Author: Brian Douglas Fitch ISBN: 9781506303390
Publisher: SAGE Publications Publication: September 11, 2015
Imprint: SAGE Publications, Inc Language: English
Author: Brian Douglas Fitch
ISBN: 9781506303390
Publisher: SAGE Publications
Publication: September 11, 2015
Imprint: SAGE Publications, Inc
Language: English
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

  • Identify and master emotions
  • Master the story
  • Promote positive behavior
  • Achieve Rapport
  • Control your response
  • Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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